Orders are shipped out via Japan Post.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
We do not refund for lost/unclaimed/undeliverable packages.
We do not refund for lost packages but we will do our best to try and track it down for you.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.